Bells of Steel has two physical stores/warehouses in Canada and 1 in the US. All Canadian orders ship from our Canadian locations only within Canada. Because e-commerce and retail stores are tricky to mesh together, we've had to get a little crafty w
We aim for 1-2 business days, larger orders can take longer as they go by freight and take longer to pick/strap/wrap securely. Peak season for B.o.S. is November-End of January so there can be some longer times then as well as during any sales
Yes, you can. But once the order has a tracking number, we no longer have the ability to combine orders.
All across Canada and the USA, we have three warehouse hubs; Indianapolis, Calgary and Toronto. Please contact us —for quotes to Hawaii and Alaska or any international orders.
Our freight couriers will either try to reach you via email or will try calling to schedule a delivery. If you are not home to receive your UPS package, it will normally be left on your doorstep or in a safe place that is out of sight at the driver’s
Please fill out the form on our Contact Us page with all your relevant information, and someone from our Customer Service team will be able to change your shipping address or any other information that must be changed. If the carrier has a fee for th
Before opening your package(s), we recommend taking a picture of how your order was delivered. Sometimes, a driver will deliver an order without you being there to ensure everything in your order was delivered. Please keep any documents that are atta
This status is for when we’ve printed your shipping label but UPS/fedex has not scanned it in their system. Sometimes they completely forget, and the package just shows up one day. If your tracking has this status for more than 3 business days, conta
When orders are shipped via FedEx or UPS, they can be shipped as multiple packages. If you enter your tracking number onto the FedEx/ups website you will see tracking information for all of your packages, just click on the highlighted section that sa
Even though we pack and reinforce our pallets, sometimes this happens. Please contact us with as much of the following information as you have and we will start an investigation right away. Picture of the packing list andshipping label. Photo of the
If you encounter an issue with the delivery address as reported by the carrier, despite having no previous delivery problems, we will look into the situation and confirm that the address on file is correct. An investigation will be initiated with the
In the event that you receive an incorrect product, please send a message to our customer support team with your order number, a picture of the product that you received as well as a picture of the shipping label. We will send you the correct item as
If your package is lost in transit or stuck at a certain location for an extended period, please contact our customer support team for further assistance. We will work with the carrier to open trace or replace the order if the package cannot be locat
If you accidentally selected the pickup option and require your order to be shipped, please contact our customer support so we can adjust the delivery method for you. Please note that delivery fees will apply.
Sometimes products may be shipped in separate shipments due to availability in our warehouse locations. Refer the tracking information on your order for up to date tracking information, or contact our customer support team for assistance.