I am missing an item(s) from my order, what do I do?Updated 9 months ago

Before opening your package(s), we recommend taking a picture of how your order was delivered. Sometimes, a driver will deliver an order without you being there to ensure everything in your order was delivered. Please keep any documents that are attached to your order (like the Packing List).

If you confirm that you’re missing items, use the form on the Contact Us page and provide the supporting documents and pictures. We will communicate with the carrier and begin a search for your missing items. If your item is determined to be lost, here’s our Lost Shipping Policy.