📋 Orders

Is the Calgary or Toronto showroom open?

Yes, our showrooms are open click this link for store hours and location Calgary & Toronto. You can shop in-store, or order online and pick up your items.

Can I pick-up my order?

Yes, you can pick up your order by appointment link after you’ve ordered or just come by during our business hours.

Can I get an update on my order?

The current shipping time for in-stock orders is 1-2 days. If you do not see any tracking information after that time, please contact us — we will look into the delay for you.

Can I make a change to my order?

Typically, yes — you can make a change to your order until you receive a tracking number. In some cases, your order might already be loaded onto the truck without shipping information being received. In those rare cases, we unfortunately cannot add a

How can I locate or receive a copy of my receipt?

If you need to find your invoice or receipt for a purchase, you may log into your account on our website using the email associated with the account. Alternatively, reach out to us via email and we can send a copy to you.

How do I return an item?

If you need to return an item, please request a return through our Return Portal here: https://bellsofsteel.com/a/service?Once your return has been approved, please print out your Return Merchandise Authorization (RMA) and attach it to one of the pac

The item I want is on presale. What does that mean?

A presale means that the item is currently on preorder and is not yet available. The tentative ship date is displayed underneath the title on the product page:. Example:. If you have ordered a presale order with in-stock items, we may be able to spli

My order contains both presale and available items. When will I receive my order?

When you place an order for presale and in-stock items, the entire order will ship once the presale item is available.