Please click here to review our refund policy. For order cancellations, please contact us immediately for the best chance of cancelling your order before it ships out

Please <a href="https://bellsofsteel.com/policies/refund-policy" rel="noopener noreferrer" target="_blank">click here</a> to review our refund policy.&#xA0;For order cancellations, please <a href="https://bellsofsteel.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> immediately for the best chance of cancelling your order before it ships out

How do I get a refund/cancel my order?

Please allow up to 7 business days for your refund to be processed.  If you do not see your refund within 7 business days, please contact us — we will look into the issue.

Please allow up to 7 business days for your refund to be processed. &#xA0;If you do not see your refund within 7 business days, please&#xA0;<a href="https://bellsofsteel.com/contact-us/" id="isPasted" style=" text-decoration: underline 1px;">contact us</a> &#x2014; we will look into the issue.

Where is my refund?

Please contact us if you would like to choose in-store credit instead of a refund.  You will receive an email from our Customer Service team with a promo code that you can use towards your next purchase. Promo codes can be applied at checkout.

Please&#xA0;<a href="https://bellsofsteel.com/contact-us/" id="isPasted" style=" text-decoration: underline 1px;">contact us</a> if you would like to choose in-store credit instead of a refund. You will receive an email from our Customer Service team with a promo code that you can use towards your next purchase. Promo codes can be applied at checkout.

Can I receive in-store credit instead?

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Bells of Steel Canada

💲 Refunds

What do your different shipping methods mean?

When will my order ship?

Can I combine orders to save on shipping?

Where do you ship?

I won’t be home for most of the day, how do I schedule delivery of my order for that day?

I would like to change my shipping address/I would like my order shipped elsewhere, what do I do?

I am missing an item(s) from my order, what do I do?

Tracking - Status stuck in label created

I only received part of my order from UPS/Fedex where is the rest of it?

I only received part of my order that was shipped via freight

Problem with delivery address

I received the wrong product or a product was missing from my order

What happens if my package is lost or stuck in transit?

What should I do if I mistakenly chose pickup instead of shipping?

Will I receive all my ordered items in one shipment?

🚚 Shipping

Is the Calgary or Toronto showroom open?

Can I pick-up my order?

Can I get an update on my order?

Can I make a change to my order?

How can I locate or receive a copy of my receipt?

How do I return an item?

The item I want is on presale. What does that mean?

My order contains both presale and available items. When will I receive my order?

📋 Orders

Do you offer financing?

How come I don’t have an option for delivery and installation?

How do I receive the Military and First Responders discount?

I don’t see an option for pick-up.

The “Welcome“ code does not work.

My coupon code does not work.

✅ Checkout

When will this product be back in stock?

Do your rack attachments fit on the power racks of other brands?

Are your products made in Canada/USA?

📦 Products

Residential Dumbell Rack

Weight Stack All-in-One Trainer

Cable Tower with Weight Stacks

Belt Squat 2.0

Bumper Plate Weight Tree And Bar Holder 2.0

Lat Pulldown Low Row Machine

Nüobells Stand

Buzz-Saw Adjustable Bench

Hero Heavy-Duty Weight Bench

Deadlift Jack

Brute Rack Extension/Wall Mounted Rack

Mighty Grip Fat Flat Weight Bench 2.1

Functional Trainer

Wooden Stringers for Folding Power Rack

Y-Dip Rack Attachment

FID Bench 3.0

How to straighten p204 bearing

Squat Stand Assembly

Weightlifting Chains Setup

Utility Rack Assembly

Anti-Slip Plyo-Box Assembly

Folding Squat Rack Assembly

Brute Power Rack Assembly

Pulley Attachment Assembly

Lat Pulldown Attachment Assembly

Cable Crossover Attachment Assembly

Adjustable FID Bench

Lever Arm Attachment

Monolift Attachment Assembly

Light Commercial Power Rack 5.1

Bumper Plate Tree

Residential Power Rack 4.1

Flat Bench Assembly

HYDRA 3 X 3 Inch Four Post Collegiate Rack

HYDRA 3 X 3 Inch Squat Stand

HYDRA 3 X 3 Inch Six Post Power Rack

HYDRA 3 X 3 Inch Four Post Power Rack

HYDRA 3 X 3 Inch Flat Foot Power Rack

HYDRA Racks

B.o.S. Reverse Hammer 2.0 Assembly

B.o.S. Turf Installation Guide

B.o.S. Competition Plate Rack Assembly

B.o.S. Low Row Pulley Set-up

B.o.S. Rack tubing measurement and hole size

B.o.S. 3-in-1 Plyo Box 2.0 Assembly

Other products

🔨 Assembly

Blitz Bike: "Clicking" while pedalling

Blitz Bike: Belt walks off track

Blitz Bike: Crooked handlebar bearing

Blitz Bike: Dented cage

Blitz Bike: Loose handlebars

Blitz Bike: Monitor not working

Blitz Bike: Seat won't lock

Blitz Bike: Squeaking near pedals

Blitz bike: Watts/speed/RPM not working

Blitz Bike

Lat Pulldown: Sticking

Lat Pulldown

🔧 Troubleshooting

What are your store hours and locations

Do you have X product in stock at your store?

Bells of Steel Retail stores