🔨 Assembly

🔧 Troubleshooting

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Bells of Steel Canada

🛠️ Products - Assembly & Troubleshooting

What are the terms of the Build Your Own Discount Sale?

Can I use a discount code during the Build Your Own Discount Sale?

I am experiencing a website issue/bug during the sale.

Build Your Own Discount Sale - When will my order ship?

Is the Build Your Own Discount Sale online only?

The item I want is on presale. What does that mean?

🛠️Build Your Own Discount Sale

🛍️Promotions & Sales

Is the Calgary or Toronto showroom open?

Can I pick-up my order?

Can I get an update on my order?

Can I make a change to my order?

How can I locate or receive a copy of my receipt?

📋 Order issues

Do you offer financing?

How come I don’t have an option for delivery and installation?

How do I receive the Military and First Responders discount?

I don’t see an option for pick-up.

The “Welcome“ code does not work.

My coupon code does not work.

✅ Checkout

How can I return an item?

Can I receive in-store credit instead?

What happens after I submit a return request?

Where is my refund?

💲 Returns

My order contains both presale and available items. When will I receive my order?

📦Presale

💲Orders & Checkout

What do your different shipping methods mean?

When will my order ship?

Can I combine orders to save on shipping?

Where do you ship?

I won’t be home for most of the day, how do I schedule delivery of my order for that day?

I would like to change my shipping address/I would like my order shipped elsewhere, what do I do?

I am missing an item(s) from my order, what do I do?

Tracking - Status stuck in label created

I only received part of my order from UPS/Fedex where is the rest of it?

I only received part of my order that was shipped via freight

Problem with delivery address

I received the wrong product or a product was missing from my order

What happens if my package is lost or stuck in transit?

What should I do if I mistakenly chose pickup instead of shipping?

Will I receive all my ordered items in one shipment?

What should I do if my order arrives damaged or has a defect?

🚚 Shipping

What are your store hours and locations

Do you have X product in stock at your store?

🏬Retail Locations

Residential Dumbell Rack

Weight Stack All-in-One Trainer

Belt Squat 2.0

Bumper Plate Weight Tree And Bar Holder 2.0

Lat Pulldown Low Row Machine

Nüobells Stand

Buzz-Saw Adjustable Bench

Hero Heavy-Duty Weight Bench

Deadlift Jack

Functional Trainer

Wooden Stringers for Folding Power Rack

Y-Dip Rack Attachment

Squat Stand Assembly

Weightlifting Chains Setup

Anti-Slip Plyo-Box Assembly

Folding Squat Rack Assembly

Pulley Attachment Assembly

Lat Pulldown Attachment Assembly

Cable Crossover Attachment Assembly

Lever Arm Attachment

Monolift Attachment Assembly

Light Commercial Power Rack 5.1

Bumper Plate Tree

Residential Power Rack 4.1

Flat Bench Assembly

HYDRA 3 X 3 Inch Four Post Collegiate Rack

HYDRA 3 X 3 Inch Squat Stand

HYDRA 3 X 3 Inch Six Post Power Rack

HYDRA 3 X 3 Inch Four Post Power Rack

HYDRA 3 X 3 Inch Flat Foot Power Rack

HYDRA Racks

B.o.S. Reverse Hammer 2.0 Assembly

B.o.S. Turf Installation Guide

B.o.S. Competition Plate Rack Assembly

B.o.S. Low Row Pulley Set-up

B.o.S. Rack tubing measurement and hole size

B.o.S. 3-in-1 Plyo Box 2.0 Assembly

Other products

Blitz Bike: "Clicking" while pedalling

Blitz Bike: Belt walks off track

Blitz Bike: Crooked handlebar bearing

Blitz Bike: Dented cage

Blitz Bike: Loose handlebars

Blitz Bike: Monitor not working

Blitz Bike: Seat won't lock

Blitz Bike: Squeaking near pedals

Blitz bike: Watts/speed/RPM not working

Blitz Bike

Lat Pulldown: Sticking

Lat Pulldown

Are there any expansion options for the 6-12 kg Adjustable Kettlebell?

What is the difference between the standard Adjustable Kettlebell and the Mark Wildman Adjustable Kettlebell?

How do I load the adjustable kettlebell plates?

How do I open the Adjustable Kettlebell?

My Adjustable Kettlebell is stuck. How do I open it?

12-32 KB Kettlebell  - why did I only receive a 12-20.5 kettlebell?

Are the Adjustable Competition Kettlebell plates compatible with the Adjustable Macebell?

Kettlebells & Macebells

What’s the best barbell for my training style?

What is the difference between the Juno Bar and the Women's Olympic Bar?

What are the grip measurements on the Arch Nemesis Swiss Bar?

Do collars fit on the sleeves of the Arch Nemesis Swiss Bar?

What is the difference between the Arch Nemesis Swiss Bar and the Omni Bar?

How much does your Powerlifting Bar weigh?

How much do your women's bars weigh?

Barbells

🏋️‍♀️ Products - Bars & Weights

When will this product be back in stock?

Do your rack attachments fit on the power racks of other brands?

Are your products made in Canada/USA?

General

❓Products - General

What makes the Manticore Rack different from other racks?

Why choose the Manticore over the Hydra?

Is the Manticore Rack compatible with other brands’ attachments?

Can I expand or reconfigure my Manticore Rack in the future?

What is the weight capacity and durability of the Manticore Rack?

What tools and steps are needed to assemble a Manticore Rack?

Why do the 108” Manticore Uprights have to ship out freight?

Manticore

What makes the Hydra Rack different from other racks?

Why choose the Hydra over the Manticore?

Do I need to bolt the Hydra Rack to the floor?

Is the Hydra Rack compatible with attachments from other brands?

5. What attachments and accessories can I add to the Hydra Rack?

6. Can I expand or reconfigure my Hydra Rack in the future?

What is the weight capacity and durability of the Hydra Rack?

What tools and steps are needed to assemble the Hydra Rack?

What is the warranty and return policy for the Hydra Rack?

What are the dimensions of the Hydra?

Hydra

🔧Products - Power Racks

Does the weight stack pin work with the cable tower?

Can you convert a plate loaded cable tower to a weight stack cable tower?

Does the Cable Tower come with the 2-1 cable adapter

Does the cable tower come with nylon or TPU cables

Does the cable tower come with handles?

How can I mount the Cable Tower to the wall?

Can I attach the Cable Tower to any rack?

Is a rear upright necessary for the cable tower?

What is the cable travel distance?

What are the hole centres for the slotted brackets on the cable tower?

Can the cable tower squat stands be configured with a weight stack on one side and plate loaded on the other?

What should I do if my cable tower's performance is not smooth?

How can I maintain my cable tower for optimal performance?

What rack attachments are compatible with the Cable Tower?

Cable Towers

What is the cable weight capacity of the Functional Trainer?

What is the loadable sleeve length of the weight horns on the Functional Trainer?

What is the pull ratio of the Functional Trainer?

What is the starting weight of the Functional Trainer?

What is the material of the pulley wheels on the Functional Trainer?

What weight plates fit the weight horns of the Functional Trainer?

What rack attachments are compatible with the Functional Trainer

Can the Smith Machine bar path be angled or vertical?

Can the Smith Machine be mounted inside or outside of your rack?

What rack width is compatible with the Smith Machine?

Smith Machine [Bar Included] - What is the bar shaft diameter?

Smith Machine [Bar Included] - What is the starting weight?

Smith Machine [BYOB] - What bar diameter is compatible?

Smith Machine [BYOB] - What is the starting weight?

Smith Machine

Do I need to bolt the All-In-One to the floor?

What rack attachments are compatible with the All-In-One Trainer?

Can assembly be done with a single person?

What tools are required for assembly of the All-In-One and are they included?

Do you have an All-In-One assembly video?

Why are the cables on my All-In-One twisting?

[Plate-Loaded] - Are weight plates included with the Plate-Loaded version?

What is the distance between the chrome uprights?

What is the width of the top of the All-in-One Trainer?

Are replacement cables available for the All-In-One?

What handles/attachments are included with the All-In-One?

[Plate-Loaded] - Can the Plate-Loaded All-in-One Trainer be converted to a Weight Stack?